Lady at 1074 asked Who Is this after I introduced myself, told her, she hung up.
Call received from Elite wanting to know what happened and I let her know that it said not interested and she stated that she is definitely interested and I sent a task to Kerry. CC
Barbara called and said she is waiting on her daughter to get the documents.
Barbara called back and they are still trying to work on gathering documents. I told her to call back when she has them and she said she will.
Called someone answered and hung up before I could say anything left text.
ARC DOCS CALL: MM ATC, s/w Barbara and she said she has trouble getting her docs herself and so she is going to ask her dtr-Lori to help her. MM will f/u on: 10-10-2024.
INBOUND ARC CALL: MM s/w Barbara and she stated if MM could send her a list of documents needed then she would get w/her dtr-Lori when she gets home: MM sent RC TEXT: This is Megan Martin with Home Helpers. Please send supporting documents to the below email address for us to file the AR Choices application to DHS for Medicaid benefit coverage to get in home personal caregivers. >Social Security Award Letter >Front and back of insurance cards (Medicare, Humana, United Healthcare, BCBS, Aetna) whichever applicable >June 2024 to September 2024 bank statements >Copy of deed (transferred to daughter, Lori) >Copy of FULL burial policy, identifying if there is a cash value. MMARTIN@HOMEHELPERSAR.COM
Reviewed WS and email to check on documents status. Last note in WS by CC "03/14/2024 Unable to contact, Phone disconnected. CC General NoteMarketing: Call Related to: Barbara Davis Created by Candace Cox on Mar 14, 2024 02:49 PM" DOCUMENTS NEEDED FOR ARCH APPLICATION : UNSURE OF DOCUMENTS NEEDED AT THIS TIME.
INBOUND ARC CALL: MM s/w prospect: collected demos & supporings docs were identified. Prospec is going to have dtr-Lori reach out to MM to confirm the utilities and docs needed for submitting the app for ARC. MM will wait for call from dtr, potentially will be after 5pm.