INBOUND ARC DOCS: MM recv'd docs from Harrison office & McKayla: AL, bank, auto & lease. MM submitted to BH.
ARC DOCS CALL: MM s/w Mendie to see if she was at the office to scan docs to MM for the ARC app, she said she would help to make it happen.
ARC DOCS TEXT: Just to confirm the supporting documents needed for the AR Choices application: >Social Security Award Letter >Bank statements (checking/savings): June to September 2024 (all pages) >Personal property assessment >Pictures of insurance cards (front/back)
INBOUND ARC TEXT: FROM: MCKAYLA: Hey we got the social security letter where do we send all the paper work or do we need to come to home helpers. MM RESPONDED: If you have clear pictures that are of the full document you are welcome to email or text them to me. EMAIL: MMARTIN@HOMEHELPERSAR.COM OR PHONE#: 479-250-0929 Or our Harrison office is located at: 108 E. Stephenson Ave., Harrison, AR 72601
INBOUND TEXT: MM recv'd from Charles/McKayla-grddtr: I'm waiting on my letter of benefits from Social Security office should be here this week. MM RESPONDED: Great to hear. Let me know and we will get you taken care of as soon as possible, Thank you for updating me. MM WILL F/U: 10-04-2024
ARC DOCS CALL: MM ATC GRDDTR-MCKAYLA (#3849): unable to reach, LVM. RC TEXT: Good Afternoon, This is Megan Martin with Home Helpers. I am attempting to reach McKayla Battershell about Charles Pridmore. I have spoken to Charles a few times about the AR Choices program through Medicaid and he said you were helping him to collect the necessary documents. I was hoping to connect with you to see if there was any way I could help to confirm what supporting documents are needed in order to apply for this program if he is still in need of assistance in the home. At your convenience please feel free to reach out to with any questions. I look forward to hearing from you, thank you in advance!
ARC DOCS CALL: AL, Humana card, Amstaff bank statements & personal property tax: (#8138): MM s/w Charles: he stated him and his grddtr-McKayla have been working on it. He can't find his AL, but has collected most of the other docs. MM will f/u on: 09-09-2024.
ARC DOCS CALL (#3849): MM unable to reach, constant busy signal. (#8138): MM s/w Charles: stated he hasn't been able to get them b/c his grddtr was in the hospital for a week and isn't home right now. He will get w/her & see if she can help him get the docs together. He is having surgery mid October and was going to wait until then, MM informed him that he may not want to wait that long as it takes 30-90 days to process the ARC app. He said he would c/b next week, MM will f/u on 08-29-2024.
ARC DOCS CALL: MM unable to reach to ask for lease, cash app statements and updated bank statement per BH.
INBOUND ARC CALL: MM s/w prospect: regarding supporting docs needed for ARC app. MM will send RC TEXT: Charles, As requested you will find the documents that are needed for DHS to have for supporting the application for AR Choices: >Award Letter for social security benefits >Last 3 months of bank statements (June to August 2024) >Personal Property Tax documents >Pictures of both medical cards: Medicare & Humana Please do not hesitate to call me with any questions. Thank you in advance.
ARC DOCS CALL: (H#): MM unable to reach, LVM. (W#): MM unable to reach, LVM. RC TEXT: Good Morning, This is Megan Martin with Home Helpers. I am attempting to reach Charles Pridmore regarding the AR Choices program through Medicaid. At your next convenience could you please reach out to me and let me know if you still have interest in applying? I look forward to hearing from you soon, thank you in advance.
Initial Call DOB:10-29-64 MMIS:58-QI-1 (2728238001) NON PASSE NO TIER INFO AS OF CURRENT STATUS Called and spoke with Charles he is going to be having surgery and needs his daughter to help care for him while he is recovering. Went over demographics and documents needed for ARCH application and sending a text with all needed information as well. DOCUMENTS NEEDED FOR ARCH APPLICATION: SSI, insurance, bank, deed, vehicle. CALL BACK SET FOR 07-08.
Spoke with granddaughter Michaela, she would like to be his cg. He has multiple surgeries coming up, not scheduled. Discussed arch, will have elig reach out.