Assigned to: Megan Martin OPTUM ASSESSMENT CALL: Attempt to see if they want to continue the process for 618 & ARC or are they putting client in nursing facility.
OPTUM EMAIL: MM SENT TO: KERRY, HEATHER, JOYCE, CLINT & NEVAEH: RE: Cindy Santiago I just spoke with Jazzman, the daughter of Cindy and she expressed that Cindy's husband is not happy as we have not been able to help them over the last 3 months to get care going. Cindy is not only a 618 but also ARC prospect. I attempted to get Jazzman to stay on board to schedule the OPTUM assessment, at minimum get her 64 hours a month and then I could send the list of supporting documents and details necessary to apply for the ARC program. Jazzman said her dad is looking in nursing facilities as he is needing Cindy to get the help she needs quicker than what this process is taking to get going. I empathised with the frustrations, Jazzman said she would talk to her dad about continuing on this path to get Cindy care and get back with me. Last week Cindy was scheduled for her initial assessment and I received a call from the OPTUM RN stating no one was answering the door or phone for her and I attempted to reach out to Jazzman without success. I will keep trying so we do not lose them to a facility.
OPTUM ASSESSMENT CALL: 2ND ATC: OA MISSED: MM ATC, DTR-JAZZMAN: s/w Jazzman and she stated that they have been attempting to work with us for 3 months to get care (MM looked back at notes, this is also an attempt of ARC) and we haven't been able to make movement for her so the husband is looking into nursing facilities. MM encouraged Jazzman to ask her dad if we could at minimum get the 64 hours (16-ish hours a week started) and we would get the remaining documents for the application for ARC program and see what that looks like. Jazzman said she isn't sure her dad will go for this as he is not happy that Home Helpers hasn't done anything yet for getting care in the home. MM empathized w/the frustrations and asked if she would reach out if he wants to pursue the opportunity of ARC/618 process. Jazzman said she would. MM will reach out to the team and notify.
MMIS: MDCD#: 9039013001 (19-MCAID / 18-QMB). MM informed KC of this for him to process.