Received a message and Connie is doing a application through a different company at this time.
Called and spoke to Connie and she is still working on gathering the documents for the application and hopes to call back with the information in a few days.
Missed a call, returned call and spoke Connie and she spoke to me for the vehicle and she was wanting confirmation as to what needed to occur. Informed her we would need a statement written by her confirming she no longer has the car and it was gifted to her son with the date.
Called spoke with Connie and she is still working on gathering documents for ARCH application. She hasn't been feeling well this past week but she has gathered some just not all documents.
MMIS: MEMBER IS INACTIVE AS OF CURRENT STATUS. Called and spoke to Connie went over demographics and documents needed for ARCH application. DOCUMENTS NEEDED FOR ARCH APPLICATION: SSI, INSURANCE, BANK, LEASE, VEHICLE, SLOD VEHICLE.
Spoke with Connie, she has concerns about falling and being alone. Her dr gave her our brochure, went over arch as she only has Humana. Attempted to transfer to elig, will task.