Fast busy 8578. Ineva at 5782 says sister wants to use diff company, didn't know why. Told her to call if she needs help, that we can try to find other ways to help instead of over the phone.

Called and spoke to KL and she said to call Debra the sister when I called she told me she will not do it over the phone. informed KL that a in person meeting needs to occur to get the ARCH application done.

Called and spoke to Ineva and the person in the background became increasingly aggressive and told me that if it can't be done in person then it isn't happening and I told her we could schedule a 3 way call with a agent there or she could go to a local office and do it there and she said that's okay thank you.

Call with Ineva, does not want to be called Jessie. LTD MMIS: 88-SLMB (6681145001) no Tier. Jessie hesitant, will talk to her sister and call me back for more ARC info.

Spoke with sister Debra Hathaway, who use to be a cg for us. Went over arch, Ineva can get overwhelmed easily therefore communication should go through Debra