Call with Suzy 9555, at hospital with Joyce, asked to call me back later.

INBOUND RC TEXT: MM RECV'D FROM DTR-SUZY: Yes ma'am I'm very interested, we have all been sick with Covid and my mother has been very sick. I will contact you in a few days when we're all better. Thank you.

ARC DOCS CALL: 2ND ATC: dtr-Suzy: MM unable to reach, LVM. RC TEXT: Good Afternoon Suzy, I am attempting to reach you about your mother, Joyce Garrett. I was wanting to know if you were still wanting to move forward with the process of the application for AR Choices through Medicaid for in home personal care services. At your convenience please feel free to reach out to me. I look forward to hearing from you, thank you in advance.

ARC DOCS CALL: MM unable to reach dtr-Suzy, LVM. RC TEXT: Good Morning Suzy, This is Megan Martin with Home Helpers. I am following up with you about your mother, Joyce Garrett. The reason I am trying to reach is to see if you are still wanting to move forward with the AR Choices application through Medicaid? At your convenience please feel free to reach out to me if you would like help getting this process started. I sent you the email of what is needed to support the application to: arkyreid@icloud.com I look forward to hearing from you soon, thank you in advance.

MM SENT TO DTR-SUZY: Good Afternoon Suzy, As requested I have listed the supporting documents needed for us to submit the AR Choices application for your mother, Joyce Garret. Please feel free to email or call me if you have any questions. Supporting Documents: >Award Letter (Social Security Benefits) >Insurance card(s) (front and back): clear pictures: Humana & Medicare >Bank Statements (checking/savings): last 3 months, all pages of each statement. >Vehicle Registration or Tax assessment for property >Home: transfer deed from Joyce to children >Contribution Letter: stating what amount, on average, Joyce provides contribution and to what (ie: utilities, incontinence supplies and food), signature from both Joyce and Suzy. >Burial Policy: identifying type of policy and amount of policy. Thank you for taking the time to speak with me. I look forward to assisting you to help your mother get the care she needs through Medicaid benefit coverage.

ARC DOCS CALL: MM s/w dtr-Suzy: she stated she had forgotten all about getting the docs to our team. MM went over all necessary docs needed: AL, Bank, Burial, Vehicle, Deed transfer & Insurance cards. Suzy asked for MM to send an email of all supporting docs needed. MM will send to: arkyreid@icloud.com.

Start ARC. Suzy gets Auto, SSI, burial, life, sold home, bank