OPTUM ASSESSMENT F/U: JC: Optum assessment was completed on the specified date of: 08/20/2024 Tier information unavailable. Email to Intake, and Mary Kate
OPTUM ASSESSMENT SCHEDULED: JC s/w CL. Made a 3-way call to OPTUM: spoke to Rep: Assessment is scheduled for 08/20/2024 between 8am-12
3 attempts have been made to get him scheduled. LVM/Text. if no response by Monday I will email the team.
INBOUND CALL AND TEXT: JC received a call and text message from Marty. Marty states Text is best that is what he prefers, and his cell phone reception is not good. I sent a text back Stating we need to get the assessment scheduled quickly. I also asked if we could set up a day and time to call Optum when he is in a better location. LVM with the same information
OPTUM ASSESSMENT CALL: JC: s/w mother Rose who stated she would tell Marty to CB if we did not talk. JC sent him a text to CB.
Prospect has Medicaid and is needing an aid in the home; sent over to Government relations; CK