Nancy says she hasn't been home due to rat infestation, she's fighting to get help from Housing Authority, she's literally getting bitten by rats, taking cephalexin for rat fever. She's hoping to restart care asap, told her we'd check back soon to attempt to start care.
Assigned to: Megan Martin OPTUM ASSESSMENT CALL: 3RD ATC: Attempt to schedule assessment.
Assigned to: Megan Martin OPTUM ASSESSMENT: See if Nancy has moved & ready to start process of OPTUM/PC care in the home.
OPTUM ASSESSMENT SCHEDULED: JC s/w CL. Made a 3-way call to OPTUM: spoke to Rep: Kathy Assessment is scheduled for 08/29/2024 between 8am-12pm. EMAIL TO: Intake and Joyce
OPTUM ASSESSMENT SCHEDULED: JC s/w CL. Made a 3-way call to OPTUM: spoke to Rep: Kathy Assessment is scheduled for 08/29/2024 between 8am-12pm. EMAIL TO: Intake and Joyce
Call with Nancy and let her know that the ACT will be out today. CC
MMIS: 43-SSIAD (1250921101) NON PASSE NO TIER INFO AS OF CURRENT STATUS. Called and spoke to Nancy and she is interested in getting a CG with 618 and if she wants more hours she will go through with ARCH. Messaged Mendie to have her do the 618 to call. CALL BACK SET